Terms & Conditions

1. Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

• "Platform" refers to the storwa website accessible at https://storwa.cam, including all subdomains, mobile versions, and associated applications.
• "User," "You," "Your" refers to any individual who registers an account, accesses the platform, or uses any service provided by storwa.
• "We," "Us," "Our," "storwa" refers to the storwa platform and its operating entity, including all authorized representatives, employees, and agents.
• "Account" refers to the personal user account created by You on the platform through the registration process, used to access services, deposit funds, place bets, and withdraw winnings.
• "Services" refers to all gaming, betting, and entertainment services offered on the platform, including but not limited to online casino games (slots, table games, live dealer games), sports betting (pre-match and live betting on football, basketball, tennis, and other sports), lottery games (togel), and promotional offers.
• "Funds" refers to the monetary balance held in Your account, including deposits made via Indonesian banks (BCA, BRI, BNI, Mandiri) or e-wallets (OVO, DANA, GoPay, ShopeePay), winnings from gameplay, and bonus credits.
• "Bonus" refers to promotional credits, free spins, cashback, or other incentives provided by storwa that are subject to specific wagering requirements and terms before conversion to withdrawable funds.

2. Acceptance of Terms

By accessing storwa's platform, creating an account, or using any service, You explicitly agree to be bound by these Terms & Conditions, our Privacy Policy, Responsible Gaming Policy, and any additional rules specific to individual games or promotions. Your continued use of the platform after any amendments to these terms constitutes acceptance of the modified terms.

storwa reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Material changes will be communicated via email to Your registered address or through prominent notification on the platform. It is Your responsibility to review these terms periodically to remain informed of any updates. If You disagree with any modification, Your sole remedy is to cease using storwa's services and request account closure.

These terms are provided in English. In the event of any translation into other languages, the English version shall prevail in case of discrepancies or disputes.

3. Eligibility Requirements

To create an account and use storwa's services, You must meet all of the following eligibility criteria:

3.1 Age Requirement

You must be at least 21 years of age or older. storwa strictly prohibits underage gambling and employs age verification mechanisms during the account registration and Know Your Customer (KYC) verification process. If we discover that an account belongs to a person under 21 years of age, the account will be immediately suspended, all funds will be forfeited, and the matter may be reported to relevant authorities.

3.2 Geographic Restriction

You must be a resident of Indonesia and physically located within Indonesia's territory at the time of account registration and when accessing storwa's services. Use of VPN, proxy servers, or other tools to mask Your geographic location is strictly prohibited and constitutes grounds for immediate account termination.

3.3 Legal Capacity

You must possess full legal capacity to enter into binding contracts under Indonesian law. This means You are not subject to any legal disability, guardianship, or restriction that would prevent You from being bound by these terms. If You are entering into this agreement on behalf of a legal entity, You warrant that You have the authority to bind that entity.

3.4 Compliance with Local Laws

You acknowledge that online gambling laws vary by jurisdiction and that it is solely Your responsibility to ensure that Your use of storwa's services complies with all applicable laws, regulations, and ordinances in Your location. storwa does not provide legal advice regarding the legality of online gambling in specific Indonesian provinces or municipalities.

4. Account Registration

4.1 Single Account Per User

Each individual is permitted to register and maintain one (1) account only on the storwa platform. Multiple accounts, also known as duplicate accounts, are strictly forbidden. If we detect that You have opened multiple accounts, all such accounts will be closed, any bonuses will be forfeited, and winnings may be confiscated. Only the original account may be reinstated at storwa's sole discretion.

4.2 Accurate Information Requirement

During registration, You must provide accurate, current, and complete information, including Your full legal name as it appears on Your Indonesian ID card (KTP), date of birth, residential address, valid email address, and working mobile phone number. Providing false, misleading, or incomplete information is a material breach of these terms and may result in account suspension or termination.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of Your account username and password. You must not share Your login credentials with any third party. Any activity conducted through Your account is presumed to have been authorized by You, and You will be held liable for all transactions, bets, and withdrawals made using Your credentials. If You suspect unauthorized access to Your account, You must immediately notify storwa's customer support and change Your password.

4.4 Non-Transferability

Your storwa account is personal and non-transferable. You may not sell, transfer, gift, or assign Your account or any portion of Your account balance to another person. Any attempt to do so will result in immediate account closure and forfeiture of all funds.

5. Identity Verification (KYC)

storwa is committed to preventing fraud, money laundering, underage gambling, and other illegal activities. To this end, we implement a mandatory Know Your Customer (KYC) verification process for all users.

5.1 Required Documents

You will be required to submit the following documents for verification:

• A clear, legible photo or scan of Your valid Indonesian ID card (Kartu Tanda Penduduk / KTP) showing all four corners of the card, with Your photo, full name, NIK (ID number), date of birth, and address clearly visible.
• Proof of address dated within the last three (3) months, such as a utility bill (electricity or water), bank statement, or government-issued correspondence matching the address on Your ID card.
• A selfie photograph of You holding Your ID card next to Your face, with both Your face and the ID card details clearly visible in a single frame under good lighting conditions.

5.2 Verification Timeline

Our compliance team reviews submitted documents during business hours (09:00 - 21:00 WIB, Monday through Sunday). Most verifications are completed within 1-3 hours during peak hours. Complex cases requiring additional documentation or manual review may take up to 24 hours. You will receive email notification once Your account is verified.

5.3 Verification Requirement for Withdrawals

While You may deposit funds and play games without completing KYC verification, all withdrawal requests require full account verification. Unverified accounts cannot withdraw funds. We may also request additional verification at any time if we detect suspicious activity, irregular betting patterns, or potential fraud.

6. Deposits and Withdrawals

6.1 Accepted Deposit Methods

storwa accepts deposits via the following Indonesian payment methods:

• Bank Transfers: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), and Mandiri (Bank Mandiri) via mobile banking, internet banking, or ATM transfer.
• E-Wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja through their respective mobile applications.

Minimum deposit amount is Rp 50,000. Maximum deposit limits vary by payment method and account verification level. Deposits made via bank transfer or e-wallet during banking hours (Monday-Friday, 08:00-16:00 WIB) typically clear within 5 minutes. Off-hours deposits may take up to 24 hours to process.

6.2 Deposit Source Verification

Deposits must originate from a bank account or e-wallet registered in Your own name. Third-party deposits (funds transferred from another person's account) are prohibited and will be rejected or returned. This policy exists to prevent money laundering and ensure compliance with Indonesian financial regulations.

6.3 Withdrawal Requirements

To request a withdrawal, You must have completed full KYC verification. Minimum withdrawal amount is Rp 100,000. Withdrawals are processed to the same bank account or e-wallet used for Your most recent deposit. If You wish to withdraw to a different account, You must first verify ownership of that account by making a minimum deposit from it.

Withdrawal processing times are as follows:

• Verified accounts with no active bonuses: 1-6 hours during business hours (09:00-21:00 WIB)
• Accounts with active bonus wagering requirements: processed after wagering requirements are fully met
• First-time withdrawals or withdrawals exceeding Rp 10,000,000: additional security review may extend processing to 24 hours

6.4 Withdrawal Fees and Limits

storwa does not charge withdrawal fees. However, Your bank or e-wallet provider may impose their own transaction fees, which are beyond our control. Daily withdrawal limit is Rp 50,000,000 for standard accounts. VIP account holders may qualify for higher limits based on their player tier.

6.5 Currency

All transactions on storwa are conducted in Indonesian Rupiah (IDR). Exchange rates for display purposes only are provided as a courtesy but all bets, winnings, deposits, and withdrawals are denominated in Rupiah.

7. Bonuses and Promotions

7.1 Bonus Eligibility

storwa offers various bonuses and promotions, including welcome bonuses, deposit match bonuses, cashback offers, free spins, and loyalty rewards. All bonuses are subject to specific terms and conditions that will be clearly displayed at the time the bonus is offered. By accepting any bonus, You agree to comply with its associated wagering requirements and restrictions.

7.2 Wagering Requirements

Most bonuses carry wagering requirements (also called turnover or rollover requirements) that must be fulfilled before bonus funds can be converted to withdrawable cash. Wagering requirements are typically expressed as a multiple of the bonus amount (e.g., 20x, 30x, 40x). For example, a Rp 100,000 bonus with a 30x wagering requirement means You must place Rp 3,000,000 in qualifying bets before You can withdraw any winnings derived from that bonus.

Not all games contribute equally to wagering requirements:

• Slots: 100% contribution (every Rp 1,000 bet counts as Rp 1,000 toward wagering)
• Live Casino Games (Baccarat, Roulette, Blackjack): 10-20% contribution depending on the game
• Sports Betting: Qualifying bets only (minimum odds requirements apply, typically 1.50 or higher)
• Table Games (RNG): 10% contribution

7.3 Bonus Abuse

storwa reserves the right to void bonuses and confiscate winnings if we detect bonus abuse, including but not limited to:

• Creating multiple accounts to claim the same bonus multiple times
• Irregular betting patterns designed to exploit bonus terms (e.g., betting on opposite outcomes in sports to guarantee low-risk wagering completion)
• Using automated software, bots, or scripts to place bets
• Collusion with other players to manipulate bonus conditions

7.4 Bonus Expiry

All bonuses have expiry periods, typically ranging from 7 to 30 days depending on the promotion. If wagering requirements are not met within the specified timeframe, the bonus and any winnings derived from it will be forfeited. Expiry dates are clearly stated in the bonus terms.

8. Gameplay Rules and Fair Play

8.1 Game Integrity

All games on storwa use certified Random Number Generator (RNG) systems or live dealer feeds from licensed providers. Game outcomes are determined by random chance and cannot be predicted, influenced, or manipulated by storwa or any player. We partner exclusively with reputable game providers whose RNG systems are audited by independent testing laboratories such as iTech Labs, eCOGRA, and Gaming Laboratories International (GLI).

8.2 Sports Betting Rules

Sports betting is subject to the following rules:

• All bets are accepted subject to availability and may be rejected if they exceed betting limits or if the odds have changed.
• Bets are settled based on official results from the relevant sports governing body (e.g., FIFA for football, FIBA for basketball).
• If a match is postponed or abandoned, bets will be voided and stakes refunded unless otherwise stated in sport-specific rules.
• Live betting (in-play betting) odds change in real-time. You are responsible for ensuring You understand the current odds before placing a bet.
• Mix parlay (accumulator) bets require all selections to win. If any selection loses, the entire parlay loses. If a selection is voided (e.g., due to match cancellation), it is treated as a "push" and removed from the parlay.

8.3 Game Malfunctions

In the rare event of a game malfunction, software error, or technical issue that affects game outcomes, storwa reserves the right to void the affected bets and refund stakes. This includes but is not limited to display errors showing incorrect odds, payout errors, or server disconnections during gameplay. storwa's liability in such cases is limited to refunding the original stake.

8.4 Bet Voiding

storwa reserves the right to void bets in the following circumstances:

• Obvious pricing errors or incorrect odds (e.g., decimal odds of 100.00 when the correct odds should have been 1.50)
• Duplicate bets placed due to system error
• Bets placed after an event has already started (applies to pre-match bets only)
• Bets placed using exploited vulnerabilities in the platform

9. Prohibited Activities

The following activities are strictly prohibited on the storwa platform and constitute material breaches of these Terms & Conditions:

• Underage Access: Allowing any person under 21 years of age to access Your account or use storwa's services in any manner.
• Account Sharing: Sharing Your login credentials with third parties or allowing others to use Your account.
• Multiple Accounts: Creating, operating, or attempting to use more than one account.
• Fraudulent Activity: Using stolen, forged, or altered identification documents; using stolen credit cards or bank accounts; or engaging in any form of identity fraud.
• Money Laundering: Using storwa's platform to launder funds from illegal sources or to structure transactions to avoid detection by financial authorities.
• Collusion and Cheating: Coordinating with other players to gain unfair advantages, manipulate outcomes, or abuse bonus terms.
• Use of Automated Tools: Employing bots, scripts, scrapers, crawlers, or any automated software to place bets, collect data, or interact with the platform.
• VPN and Proxy Use: Using virtual private networks, proxy servers, Tor browsers, or other tools to mask Your geographic location or IP address.
• Reverse Engineering: Attempting to decompile, disassemble, reverse engineer, or otherwise attempt to discover the source code of any software or game on the platform.
• Exploiting Vulnerabilities: Taking advantage of software bugs, glitches, or system vulnerabilities to gain unfair advantages or unauthorized access.
• Abusive Behavior: Engaging in harassment, threats, abusive language, or offensive conduct toward other players or storwa staff members.
• Chargebacks and Payment Disputes: Initiating fraudulent chargebacks, payment disputes, or claiming deposits were unauthorized when they were in fact authorized by You.

10. Limitation of Liability

10.1 Service Availability

storwa strives to maintain 99.9% platform uptime but does not guarantee uninterrupted or error-free service. The platform may be temporarily unavailable due to scheduled maintenance, emergency repairs, server issues, DDoS attacks, internet service provider problems, or circumstances beyond our reasonable control. storwa is not liable for any losses resulting from service interruptions.

10.2 No Warranty

storwa's services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the platform will meet Your requirements or that defects will be corrected.

10.3 Limitation of Damages

To the maximum extent permitted by applicable law, storwa's total liability to You for all claims arising from or related to Your use of the platform shall not exceed the total amount You have deposited into Your account during the six (6) months immediately preceding the event giving rise to the claim. storwa is not liable for any indirect, incidental, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of data, or business interruption.

10.4 Third-Party Content

storwa is not responsible for the content, accuracy, or availability of third-party services, including game providers, payment processors, and live betting data feeds. Any disputes regarding third-party services must be resolved directly with the relevant third party.

11. Account Termination and Suspension

11.1 Termination by User

You may request account closure at any time by contacting storwa's customer support. Before closing Your account, You must withdraw or forfeit any remaining balance. Accounts with pending wagering requirements or active disputes cannot be closed until those matters are resolved. Account closure is permanent and irreversible – You will not be able to reopen the same account in the future.

11.2 Termination by storwa

storwa reserves the right to suspend or terminate Your account immediately, without prior notice, if:

• You breach any provision of these Terms & Conditions;
• We suspect fraudulent activity, money laundering, or other illegal conduct;
• You provide false information during registration or KYC verification;
• We are required to do so by law, regulation, or court order;
• Your account remains inactive (no login or transactions) for more than 12 consecutive months;
• We cease operations or discontinue services in Your jurisdiction.

11.3 Dormant Accounts

Accounts with no login activity and no transactions for 12 consecutive months are classified as dormant. storwa may charge a monthly dormancy fee of Rp 50,000 or 10% of the remaining balance (whichever is lower) on dormant accounts until the balance is depleted or the account is reactivated. You will receive email notification 30 days before dormancy fees commence.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Indonesia. Any legal action or proceeding arising out of or related to these terms or Your use of storwa's services shall be subject to the exclusive jurisdiction of the courts of Indonesia.

12.2 Dispute Resolution Process

In the event of any dispute, claim, or disagreement arising from these terms or Your use of the platform, You agree to first attempt to resolve the matter informally by contacting storwa's customer support at [email protected]. Our support team will investigate Your complaint and respond within 5 business days. If the dispute cannot be resolved through customer support, You may escalate the matter to our compliance department for formal review.

12.3 Limitation Period

Any claim or dispute must be filed within six (6) months from the date the cause of action arose. Claims filed after this period will be deemed time-barred and will not be considered.

13. Contact Information

If You have any questions, concerns, or complaints regarding these Terms & Conditions or Your use of storwa's platform, please contact us through the following channels:

Our customer support agents are fluent in both Indonesian and English and are trained to assist with account issues, technical problems, payment inquiries, and responsible gaming support. For non-urgent inquiries, email support typically provides the most detailed responses.