How storwa collects, uses, protects, and manages your personal information in accordance with data protection principles
Last Updated: January 15, 2026 | Effective Date: January 15, 2026
This Privacy Policy explains in detail how storwa collects, uses, stores, protects, and discloses your personal information when you use our online casino and sports betting platform. We are committed to transparency, security, and respecting your privacy rights under Indonesian data protection principles and international best practices. By using storwa's services, you consent to the data practices described in this policy.
storwa operates an online gaming platform accessible at https://storwa.cam that provides casino games, sports betting, lottery services (including togel), and related entertainment services to users in Indonesia. This Privacy Policy governs the collection, use, and protection of personal information provided by you or collected through your use of the platform, including information gathered during account registration, identity verification (KYC), payment processing, customer support interactions, and gameplay activities.
This policy applies to all users of storwa's platform, regardless of whether you access the site via desktop computer, mobile browser, or any other device. It supplements our Terms & Conditions and Responsible Gaming Policy, which should be read together with this Privacy Policy to understand the complete framework of rules governing your relationship with storwa.
By creating an account on storwa, depositing funds, placing bets, or otherwise using our services, you explicitly acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any aspect of this policy, you must immediately cease using storwa's platform and request account closure.
storwa is the data controller responsible for your personal information collected through the platform. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws and principles recognized in Indonesia and international jurisdictions where we operate.
All questions, concerns, or requests regarding your personal data, including requests to exercise your privacy rights, should be directed to our Data Protection Officer using the contact information provided in Section 12 of this policy.
storwa collects several categories of personal information necessary to provide our services, comply with legal obligations, prevent fraud, and improve user experience. The information we collect includes:
Account Registration Information: When you create a storwa account, we collect your full legal name (as it appears on your Indonesian ID card), date of birth, gender, residential address (street, city, province, postal code), email address, and mobile phone number. This information is required to establish your account identity and verify your eligibility to use our services (you must be 21 years of age or older and a resident of Indonesia).
Identity Verification (KYC) Documents: To comply with anti-money laundering regulations and prevent fraud, we require you to submit copies of your Indonesian ID card (Kartu Tanda Penduduk / KTP), proof of residential address (utility bill, bank statement, or government correspondence dated within the last 3 months), and a selfie photograph holding your ID card. These documents contain additional personal information including your NIK (national identification number), photograph, and signature.
Financial Information: We collect your bank account details (bank name, account number, account holder name) or e-wallet information (OVO, DANA, GoPay, ShopeePay account details) to process deposits and withdrawals. We also maintain records of all transactions, including deposit amounts, withdrawal requests, bet history, winnings, and account balances.
Communications: When you contact storwa's customer support via live chat, email, WhatsApp, or any other communication channel, we collect and store the content of your messages, including any personal information you voluntarily disclose during these interactions. This helps us resolve your inquiries and improve service quality.
Device and Usage Data: When you access storwa's platform, our servers automatically collect technical information including your IP address, device type and model, operating system and version, browser type and version, screen resolution, language preference, time zone setting, referring website URL, pages viewed, time spent on each page, click patterns, and session duration.
Gameplay Data: We record detailed information about your gaming activities, including games played, bet amounts and types, bet outcomes (wins/losses), bonus usage, tournament participation, progressive jackpot contributions, and overall account activity patterns. This data helps us detect irregular betting patterns, prevent bonus abuse, and personalize your gaming experience.
Location Data: We collect your approximate geographic location based on your IP address to verify that you are accessing our services from within Indonesia and to comply with geographic restrictions. We do not collect precise GPS location data unless you explicitly grant such permission through your device settings.
We may receive information about you from third-party service providers, including payment processors who facilitate your deposits and withdrawals, identity verification services that cross-reference your KYC documents against public databases to detect fraud, and responsible gaming organizations if you have voluntarily enrolled in self-exclusion programs that operate across multiple platforms.
storwa processes your personal information for the following legitimate purposes:
storwa does not sell your personal information to third parties. However, we may share your data with the following categories of recipients when necessary to provide our services or comply with legal obligations:
We share limited personal information with trusted third-party service providers who assist us in operating the platform, including:
All service providers are contractually obligated to maintain the confidentiality of your personal information, use it only for the specified purposes, and implement appropriate security measures.
We may disclose your personal information to law enforcement agencies, regulatory authorities, tax authorities, or courts when required by law, legal process, or governmental request. This includes situations where we are compelled to disclose information via subpoena, court order, or official investigation into suspected illegal activity.
In the event that storwa undergoes a business transition such as merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred to the successor entity as part of the transaction. You will be notified via email of any such change in ownership or control of your personal data.
We may share your personal information with third parties for purposes not described in this policy only if we obtain your explicit, informed consent at the time of such sharing.
storwa implements industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
All data transmitted between your device and storwa's servers is encrypted using 256-bit SSL/TLS (Secure Socket Layer / Transport Layer Security) encryption, the same standard used by banks and financial institutions. This prevents interception or eavesdropping by unauthorized third parties.
Your personal information is stored in encrypted databases with access restricted to authorized personnel only. Sensitive data such as passwords are hashed using one-way cryptographic algorithms, meaning even storwa employees cannot view your password in plain text.
We implement role-based access controls ensuring that only employees who require access to your data to perform their job functions (e.g., customer support agents, compliance officers) can view it. All access is logged and audited.
Our servers are hosted in secure data centers with physical security measures including 24/7 surveillance, biometric access controls, and redundant power and network systems to prevent downtime and data loss.
Your account data is backed up regularly to geographically distributed servers, ensuring that your information can be restored in the unlikely event of system failure, natural disaster, or data corruption.
storwa undergoes periodic security audits and penetration testing by independent cybersecurity firms to identify and remediate vulnerabilities before they can be exploited by malicious actors.
While we implement robust security measures, you also play a critical role in protecting your account. Never share your password with anyone, use a strong unique password combining letters, numbers, and symbols, enable two-factor authentication if available, log out after each session especially on shared devices, and immediately notify us if you suspect unauthorized access to your account.
storwa retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:
After the applicable retention period expires, your personal information is securely deleted or anonymized such that it can no longer be associated with you as an individual. Anonymized data may be retained indefinitely for statistical analysis and research purposes.
Under Indonesian data protection principles and international privacy standards, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you. This includes account details, transaction history, KYC documents, communication records, and usage data. We will provide this information in a commonly used electronic format within 30 days of your request.
If any of your personal information is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it. You can update most account information yourself by logging into your account settings. For information that requires verification (e.g., changing your name or date of birth), please contact customer support with supporting documentation.
You may request that we delete your personal information if you close your account and no longer wish to use storwa's services. However, we may be unable to fully comply with deletion requests where retention is required by law (e.g., financial records, KYC documents) or necessary to establish, exercise, or defend legal claims.
You may request that we temporarily suspend processing of your personal information in certain circumstances, such as when you contest the accuracy of your data or object to our processing while we investigate your concerns.
You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit that data to another service provider if technically feasible.
You may object to our processing of your personal information for marketing purposes at any time by clicking the "unsubscribe" link in promotional emails or contacting customer support. You may also object to processing based on legitimate interests by explaining your specific situation and grounds for objection.
Where we process your personal information based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.
To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 12. We will respond to your request within 30 days. We may require you to verify your identity before processing your request to prevent unauthorized disclosure of personal information.
storwa uses cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze platform usage, and personalize content. A cookie is a small text file stored on your device that allows us to recognize you on subsequent visits.
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Please note that disabling cookies may impair certain features of the platform, such as staying logged in or saving your game preferences. To delete existing cookies, use your browser's privacy settings to clear browsing data.
storwa's services are intended exclusively for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. Our Terms & Conditions explicitly prohibit minors from creating accounts or using our platform.
If we discover that we have inadvertently collected personal information from someone under 21, we will immediately delete that information, close the associated account, and forfeit any funds deposited. If you are a parent or guardian and believe your child has provided personal information to storwa, please contact us immediately so we can take corrective action.
We implement age verification mechanisms during account registration and KYC verification to prevent underage access. All users must submit government-issued identification proving they are at least 21 years old before they can deposit funds or place bets.
storwa reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes that significantly affect how we collect, use, or share your personal information, we will notify you by:
Your continued use of storwa's platform after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised policy, you must cease using our services and request account closure before the changes take effect.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Non-material changes (e.g., clarifications, formatting updates) may be made without advance notice.
If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or how we handle your personal information, please contact storwa's Data Protection Officer through the following channels:
[email protected] or [email protected] (expected response time: 24-48 hours)
Available 24/7 via the chat widget on the platform. Our support agents can escalate privacy-related inquiries to the Data Protection Officer.
Available 24/7 for urgent privacy concerns or data breach notifications.
When contacting us about privacy matters, please provide your full name, registered email address, and a detailed description of your inquiry or request. For requests to exercise your privacy rights (access, rectification, erasure, etc.), we may require additional identity verification to prevent unauthorized disclosure of personal information.
If you are not satisfied with our response to your privacy inquiry or believe we are processing your personal information in violation of applicable data protection laws, you have the right to lodge a complaint with the relevant data protection authority in Indonesia.
Our team is committed to transparency and protecting your personal information
By using storwa's platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, storage, and disclosure of your personal information as described herein. If you do not agree with this Privacy Policy, you must immediately cease using our services.